Introduction
Vanity Calls is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Information We Collect
Information You Provide to Us
We only collect information that you voluntarily provide to us, including:
- Contact Form Submissions: Name, email address, phone number, and messages when you contact us through our website
- Service Inquiries: Information about your hair extension preferences, questions, and service interests
- Direct Communications: Information you provide when you contact us via phone, email, WhatsApp, or social media
- In-Person Consultations: Hair type, preferences, and service history discussed during appointments
Information We Do NOT Collect Automatically
Our website does not automatically collect or track information such as:
- IP addresses or browsing behavior
- Cookies or tracking data
- Device information or analytics
- Location data
How We Use Your Information
We use the information you provide to us for the following purposes:
- Service Provision: To provide hair extension and beauty services, schedule appointments, and maintain service records
- Communication: To respond to your inquiries and provide information about our services
- Appointment Management: To schedule and confirm appointments
- Service Improvement: To understand your needs and improve our services
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Legal Requirements: When required by law, court order, or regulatory authorities
- With Your Consent: When you explicitly agree to share information for specific purposes
Data Security
We take appropriate measures to protect your personal information:
- Physical security of paper records and devices
- Secure email communications
- Restricted access to client information
- Professional confidentiality standards
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request access to your personal information
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing for marketing purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal: Withdraw consent for processing (where applicable)
External Services
Our website uses the following external services:
- Google Fonts: For typography (loaded from Google's servers)
- Font Awesome: For icons (loaded from their CDN)
- Social Media Links: Links to our Instagram, Facebook, and WhatsApp
When you click on external links or use these services, you will be subject to their respective privacy policies. We are not responsible for their data practices.
Data Retention
We retain your information only as long as necessary:
- Contact form submissions: Until your inquiry is resolved
- Client service records: As required for ongoing service provision
- Business records: As required by law (typically 7 years for financial records)
- You may request deletion of your information at any time, subject to legal requirements
Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications (for material changes)
- Updating the "Last updated" date
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113